Last updated: 07/02/2024
At Petzylo, your pet’s safety and your satisfaction are our top priorities. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be in its original packaging
- Proof of purchase is required
For hygiene and safety reasons, we do not accept returns on:
- Used pet toys, beds, or grooming products
- Any item that has been in contact with pets
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We will:
- Offer a replacement or full refund
- Cover any return shipping costs
Please include photos of the item and packaging when contacting us.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time is typically 5–10 business days
Shipping fees are non-refundable, unless the return is due to our error.
Exchanges
We only replace items if they are defective or incorrect.
If you need a different size or product, please place a new order.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- We are not responsible for lost return shipments
Order Cancellation
Orders can only be canceled within 12 hours of placement.
Once processed or shipped, orders cannot be canceled.
Contact Us
If you have any questions, please contact us at:
Email: contact@petzylo.com